Privacy policy
Use of the website
Flying Trade Group PLC has been proudly family-owned for over 30 years. It’s this independence that gives us the gift of freedom to think in generations, not quarters, so we can invest in the long-term future of our business, our people, our consumers, and the planet — all guided by our enduring principles. We believe, the world we want tomorrow starts with how we do business today.
Our Data Privacy Principles:
We aim to be transparent and responsible about how we handle the personal data in our care, guided by our Five Principles and the law.
We are committed to the continual improvement of our privacy and security practices.
This Privacy Statement provides you with information about how we collect, use, and share personal data at Flying Trade Group PLC and its family of companies, which includes subsidiaries and affiliates (collectively, “Flying Trade Group,” “we,” “us,” or “our”), through our websites, products, mobile applications, or other sites that display this Privacy Statement (collectively, the “Sites”). This Privacy Statement will also apply to data gathered from you in person, through our products, and at any of our retail or veterinary hospitals and clinics and when you apply for a job at Flying Trade Group PLC. One or more of our brands sell franchises. This Privacy Statement does not apply to information gathered from you at independently owned and operated franchise locations.
What does this Privacy Statement apply to?
This Privacy Statement applies to Personal Data collected or processed by Flying Trade Group PLC and its family of companies. The Privacy Statement applies if we collect Personal Data in-person, through our websites, mobile applications, email, veterinary hospitals and clinics, social media, and other sites that display this Privacy Statement (the “Sites”). Your Personal Data includes information or a combination of information that could directly or indirectly be used to identify you (“Personal Data”). This includes identifiers like a name, ID number, location data, online identifier, or factors about physical, physiological, genetic, mental, economic, cultural, or social identity. In some areas, certain types of Personal Data might be deemed Sensitive Personal Data (like precise geolocation data, biometric data, racial or ethnic origin, health information, or financial information). The definitions of Personal Data and Sensitive Personal Data can vary by region. If we collect data that is considered Personal Data or Sensitive Personal Data in your region, we will treat it as such in accordance with this Privacy Statement and applicable local law.
Please read this Privacy Statement carefully to understand our policies and practices for your Personal Data. This Privacy Statement may change from time to time. We will tell you about material changes by posting a notice on our home page for a reasonable period and changing the “Last Updated” date. Please check back for updates.
We follow country and region data protection laws, and we cooperate with data protection authorities.
If you are in a jurisdiction that recognises the concept of a “data controller” or similar, the data controller is:
Flying Trade Group PLC
c/o: Chief Data Protection and Chief Privacy Officer
Europa House, Europa Way
Harwich CO12 4PT
Contact: privacy@flyingtradegroup.com
We may collect or process various categories of Personal Data. The section directly below titled “What categories of Personal Data do we collect and process?” contains information on the categories of Personal Data collected and/or whether we sell or share the Personal Data. The section titled “Third Party Collection & Service Providers” contains information about third parties that control the collection of Personal Data on our behalf. Note that all such third parties are bound to data processing terms in compliance with applicable law.
If you have a general question or want to contact the global privacy team or Flying Trade Group’s Chief Data Protection Officer, please see the “Contact”. If you have a request regarding your data and would like to exercise your rights under applicable law, please click here. For United States residents, to exercise your right to ask that we do not sell, share, or use your Personal Data for targeted advertising or to limit the use of your Sensitive Personal Data, please click the “Your Privacy Choices” link in the footer. We also recognize the Global Privacy Control opt-out preference signal in a frictionless manner. The Global Privacy Control is available here. The Global Privacy Control applies to devices and individual browsers, so additional devices and browsers may need to have the Global Privacy Control activated.
We collect or process various categories of Personal Data as part of running our business. Below is a description of the types of Personal Data we collect and process, where we collect it from, and why. We also describe whether or not we “sell” or “share” certain categories of personal information. For reference, the term “sell” means to exchange personal information for monetary or non-monetary value. Flying Trade Group PLC does use vendors, such as analytics providers, that do use information in such a way to create a “sale” as that term is defined under the law. Further, we “share” information as that term is generally defined to refer to targeted advertising.
Retention: We retain all categories of Personal Data for as long as needed to meet the purpose of processing and in accordance with this Privacy Statement.
Your Choices: Please note that you have choices about the information we collect. When you are asked to provide Personal Data, you may decline. However, if you choose not to provide information that is necessary to provide a product or service, you may not be able to use some of our features, products, or services.
Sharing with the Flying Trade Group family: We may combine Personal Data legally collected by other companies within the Flying Trade Group family to create a single view of our customers, for internal market research and/or measuring the effectiveness of our campaigns and based on our legitimate interest. This enables us to understand where customers exist across our different brands and business divisions within the Flying Trade Group family and will support us in improving our products and services.
Pet Data: Data we collect about your pet – like your pet’s species, breed, birthday, or treatment history – is not considered Personal Data.
Our advertising partners and third parties may also collect data automatically when you visit our websites through the use of cookies. For information on the service providers with whom we work or third parties that assist with collection, please see our Cookies Notice here.
What are the lawful bases on which we may process your Personal Data?
To protect your vital interests. We may, for example, process Personal Data for health and safety reasons if you are at a Flying Trade Group facility or, for job applicants, to further agreements with employee representations in some jurisdictions, and to protect the public interest.
At your direction and with your consent.
For scientific research purposes.
For other legitimate business purposes. We may also rely on our legitimate interest to improve business and marketing practices. This includes but is not limited to legal compliance, research and analysis, combining data, clinical studies, evaluating the diagnosis, treatment of pets, and other purposes described above. When we rely on our legitimate interest, we’ll carry out a legitimate interest assessment to ensure we consider and balance any potential impact on your rights under applicable data protection laws before we carry out any data processing. We won’t use your Personal Data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law.
How do we share and disclose your Personal Data?
In addition to the sharing described above, we may share or disclose your Personal Data for purposes consistent with this Privacy Statement in the following situations.
Within Flying Trade Group and the Flying Trade Group family of companies. For instance, to combine the Personal Data collected about you.
With vendors or agents. We may share your Personal Data with companies we have hired to provide services for us. When we share Personal Data with companies to provide services for us, they are not allowed to use it for any other purpose. They must keep your Personal Data confidential unless you otherwise consent.
Where your Personal Data may be transferred along with other business assets. In such cases, Personal Data may also be shared during any assessment process, subject to confidentiality and non-disclosure requirements.
Where we have received your direction or consent to the disclosure of your Personal Data
To fulfil a service to you.
To comply with the law or respond to legal process or lawful requests, including from law enforcement and government agencies.
To investigate consumer complaints or possible breaches of law, to protect the integrity of the website, to fulfil your requests, or to cooperate in any legal investigation.
To protect the rights or property of the Flying Trade Group family of companies or our customers, including enforcing the terms governing your use of the services.
To act on a good faith belief that access or disclosure is necessary to protect the health and/or safety of our associates, customers, the public, and pets.
To support other legitimate business purposes. This includes but is not limited to legal compliance, furthering clinical studies, evaluating the diagnosis and treatment of pets.
Please note that the Sites may include links or refer to third party websites whose privacy practices may differ from ours. If you submit Personal Data to any of those websites, your data is governed by their privacy policies. We encourage you to review the privacy policy of any website you visit. We are not responsible for the practices employed by third party websites linked to/from our Sites nor the information contained therein.
We may sell anonymised data to third parties, and we may share anonymised or non-personally identifying data as described above. We may combine anonymised or de-identified data with other anonymised or de-identified data from other sources; however, we maintain and use all de-identified data in de-identified form. We do not attempt to re-identify it except to ensure our de-identification processes are in compliance with applicable data protection laws. We also may share aggregated and anonymised data with third parties, including, for example, advisors, advertisers, and investors, for general business analysis. For example, we may tell our advertisers the number of visitors to our Sites and the most popular features or services. All above sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Applying for a job at Flying Trade Group PLC:
When you apply for a position with Flying Trade Group PLC, we will process your Personal Data as described here, in compliance with applicable data protection laws. Flying Trade Group respects your privacy and will treat your Personal Data as a job applicant as confidential. We will use and share your Personal Data as described in this Privacy Statement and as described below as it relates to you as a job applicant.
Personal Data we collect about you as a job applicant:
When you apply for a job at Flying Trade Group PLC, we ask you to provide Personal Data to evaluate your application. You may also choose to provide additional Personal Data (for example, data about hobbies and social preferences or Sensitive Personal Data like your race, ethnicity, or disability status). All data is provided on a voluntarily basis, and you choose what Personal Data you want to provide. Please note, if you choose not to provide requested Personal Data, our ability to consider you for a position may be limited.
Data from third parties:
We may also get data about you from public sources or third parties. For example, to verify data in your application or conduct background screenings through a third party, as allowed by applicable law. If you choose, you may provide us with Personal Data on third party sites like LinkedIn, if applicable in your market. If you choose to authorise Flying Trade Group PLC to access this Personal Data, you agree that Flying Trade Group PLC may collect, store, and use this data in accordance with this Privacy Statement.
How Flying Trade Group PLC uses your Personal Data as a job applicant:
Flying Trade Group PLC will use your Personal Data to process your application, including for the below purposes.
Recruitment, evaluation, and selection of job candidates.
General, human resources administration, and management.
Conducting satisfaction surveys (for example, to manage and improve the recruitment process).
Verifying your employment reference(s), conducting background checks, and related assessments.
Compliance with legal and company requirements (for example, to monitor diversity).
Communicating with you regarding your application and interest in Flying Trade Group PLC.
Future job opportunities if you allow this use.
Profiling and automated decision-making.
Flying Trade Group PLC may also process your Personal Data for data and statistical analysis. To comply with legal requirements or for Flying Trade Group’s legitimate interests, we may deploy global-level recruiting analysis and diversity monitoring, with your consent and where permitted by applicable law. You have the right not to have a decision made about you that is based solely on automated processing, including profiling if that decision produces legal effects about you or significantly affects you. Flying Trade Group PLC does not, as part of its recruitment process, make solely automated decisions about candidates.
With whom will Flying Trade Group PLC share your Personal Data as a job applicant?
Your Personal Data will be shared among Flying Trade Group entities in the Flying Trade Group family and only with those Flying Trade Group associates who really need it to perform their tasks and duties, and to third parties with a legitimate business need. Third parties specific to job applicants include recruitment agencies, consultants, background service providers, and attorneys. These service providers may change depending on the Flying Trade Group entity that employs you and may change over time. We always seek to ensure that third parties handling Personal Data do so in a manner consistent with this Privacy Statement and in accordance with applicable law.
How do we communicate with you?
If you no longer want us to use your contact information to promote Flying Trade Group PLC’s or third parties’ products or services, please reach out to us using the contact information provided above.
If we send you a promotional email, you may also unsubscribe at the bottom of the email to opt-out of future promotional emails. In some instances, in compliance with applicable law, we may request your consent before sending you promotional emails. By declining to provide consent, you will not receive certain emails from us.
Even if you choose not to receive promotional emails, you may still receive transactional emails that facilitate, complete, or confirm a commercial transaction that you have already agreed to enter with us. These include communications about your pet’s health, appointment reminders, completion of your registration, correction of user data, password reset requests, transaction confirmations, shipping notices, and other communications essential to your transactions with us.
Children:
Most of our websites are designed and intended for adults. Where one of our websites is intended for a younger audience, we get consent from a parent or guardian in accordance with local law.
